Privacy Policy – 97pkr Pakistan Online Gaming Platform

1 Who We Are

97pkr is an online entertainment platform offering casino games, live casino, sports betting and bingo services primarily to players in Pakistan. The platform operates at 97pkr.onl and all services are provided in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "97pkr", "we", "us" and "our" refers to the platform operator. "You" and "your" refers to any individual who visits, registers on or uses the 97pkr platform in any capacity.

This Privacy Policy governs the collection, use, storage and sharing of personal data in connection with your use of 97pkr. It applies to all users regardless of the device or connection method used to access the platform — whether on a mobile device via JazzCash wallet, on a desktop browser or through any other access method.

2 Information We Collect

97pkr collects personal information in two main ways: information you provide to us directly and information collected automatically through your use of the platform.

Information you provide directly:

• Full name as it appears on your CNIC or other identification document
• Date of birth (required to verify you are 18 or over)
• Email address and mobile phone number
• Residential address in Pakistan
• CNIC number or copy (requested during identity verification)
• Payment method details — for example, your registered JazzCash or Easypaisa number, or bank account details for Raast or bank transfer withdrawals
• Any information provided when contacting 97pkr support

Information collected automatically:

We do not collect sensitive personal data such as biometric information, political opinions or religious beliefs. We also do not collect information about individuals under 18 years of age — if we become aware that such data has been collected, it will be deleted promptly.

3 How We Use Your Data

The information collected by 97pkr is used solely for legitimate purposes connected to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your 97pkr account
• Process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer
• Verify your identity in accordance with our account verification procedures
• Provide customer support and respond to your queries or complaints
• Send you account-related notifications such as deposit confirmations, withdrawal updates and important platform announcements
• Operate responsible gaming tools including deposit limits, self-exclusion and session reminders — full details on the Responsible Gaming page
• Detect and prevent fraudulent activity, money laundering and abuse of the bonus system
• Analyse platform usage patterns to improve game performance and user experience
• Comply with applicable record-keeping and financial reporting obligations

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. We do not use your data to build profiles for sale to advertisers or third-party marketing platforms.

4 Legal Basis for Processing

97pkr processes your personal data on the following grounds:

• Contractual necessity: Processing your registration details, payment information and transaction history is necessary to provide the platform services you have signed up for.
• Legitimate interests: We process device data, IP addresses and session logs based on our legitimate interest in maintaining platform security, preventing fraud and improving the overall service.
• Legal obligation: Retaining financial transaction records is required for standard accounting and record-keeping purposes.
• Consent: Where we send optional promotional communications, we do so based on your consent, which can be withdrawn at any time through your account settings.

5 Data Sharing

97pkr does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: To process your PKR deposits and withdrawals, we share the minimum required transaction details with payment service providers including JazzCash, Easypaisa and Raast. These providers have their own privacy policies governing how they handle your data.
• Identity verification: If you are required to submit verification documents, those documents may be reviewed by our internal verification team. Document data is stored securely and not shared further.
• Game software providers: Casino and live casino games are powered by third-party software providers. Your in-game actions are processed by those providers' systems, but personal account details such as your name and payment information are not passed to game providers.
• Legal requirements: In the event that we are required by applicable law or a valid legal process to disclose user data, we will do so to the extent required and will notify you where legally permissible.

Any third-party service provider that handles your data on 97pkr's behalf is required to maintain appropriate data security standards and to use your data only for the specific purpose for which it was shared.

6 Data Retention

97pkr retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil financial record-keeping obligations. Specific retention periods are as follows:

• Account registration data (name, contact details, CNIC): retained for the duration of your account and for up to five years following account closure.
• Transaction records (deposits, withdrawals, bet history): retained for a minimum of five years from the date of each transaction for financial record-keeping purposes.
• Support communications: retained for up to two years from the date of the conversation.
• Device and session logs: retained for up to 12 months on a rolling basis.

When data is no longer required under the above retention periods, it is securely deleted or anonymised. Anonymised data may be retained indefinitely for aggregate statistical analysis — this data cannot be used to identify any individual.

7 Your Rights

As a 97pkr player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 97pkr support with your request.

8 Cookies

97pkr uses cookies — small text files stored on your device — to make the platform function correctly. We use only the following categories of cookies:

• Essential cookies: Required for the platform to operate. These handle your login session, keep you authenticated between pages and maintain your account preferences such as language and display settings. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember optional preferences, such as your last visited game category or your preferred deposit method. These improve your experience but are not strictly essential.
• Analytics cookies: Used internally to understand how players navigate the platform so we can identify areas for improvement. This data is aggregated and not tied to your personal identity. We do not use third-party analytics services that transmit your data to external advertising networks.

We do not use advertising cookies, retargeting cookies or any cookies placed by third-party ad networks. You can manage cookie settings through your browser's built-in privacy controls. Blocking essential cookies will prevent the platform from functioning correctly.

9 Security Measures

97pkr takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• All data transmitted between your device and 97pkr servers is encrypted using SSL/TLS protocols.
• Account passwords are stored using one-way cryptographic hashing — 97pkr staff cannot read your password in plain text.
• Access to personal data within the 97pkr team is restricted on a need-to-know basis. Only staff with a legitimate operational reason can access account data.
• Payment transaction data is handled by certified payment processors — 97pkr does not store full bank account numbers or card numbers on its own servers.
• Systems are monitored for unusual activity, and suspected security incidents are investigated promptly.

While 97pkr maintains robust security practices, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong unique password, do not share your login details with anyone, and contact support immediately if you notice any suspicious activity on your account.

10 Children's Privacy

97pkr is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If during our verification process we discover that an account holder is under 18, the account will be closed immediately and any data associated with it deleted in accordance with our data retention policy.

If you are a parent or guardian and believe that a minor may have registered on the 97pkr platform using your contact details or payment methods, please contact support immediately so the matter can be investigated and resolved without delay.

11 Third-Party Links

The 97pkr platform does not contain links to external third-party websites for commercial or advertising purposes. If the platform ever references an external resource, please be aware that those external sites have their own privacy policies which are entirely outside 97pkr's control. We are not responsible for the privacy practices of any third-party site.

12 Policy Updates

97pkr may update this Privacy Policy from time to time to reflect changes in platform operations, applicable laws or best practices in data protection. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered users directly.

Continued use of the 97pkr platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you disagree with an updated policy, you should stop using the platform and contact support to request account closure. Please check this page periodically to stay informed.

13 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way 97pkr handles your personal data, please get in touch with our support team.

Email: [email protected]

You can also visit the FAQ page for answers to common questions about accounts, data and security, or review the Terms and Conditions for full details of the rules governing your use of the platform.